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Utility
8 templates
UTILITY
EN
HI
Order confirmation
Hi {{1}}, thanks for your order! 🎉
Order: #{{2}}
Amount: {{3}}
Expected delivery: {{4}}
We'll message you when it ships.
Track order
UTILITY
EN
HI
Out for delivery
📦 Hi {{1}}, your order #{{2}} is out for delivery!
Estimated arrival: {{3}}
Track your order:
Track now
UTILITY
EN
HI
Delivery confirmation
✅ Hi {{1}}, your order #{{2}} has been delivered!
Thank you for shopping with us. How was your experience?
⭐ Leave a review
Got a problem?
UTILITY
EN
HI
Appointment reminder (24h)
Hi {{1}} 😊 Reminder: your appointment is tomorrow, {{2}} at {{3}}.
Please confirm your attendance:
✅ Confirm
Reschedule
UTILITY
EN
HI
Appointment reminder (2h)
⏰ Hi {{1}}, just a reminder — your {{2}} appointment is in 2 hours at {{3}}.
See you soon!
UTILITY
EN
HI
Payment / fee reminder
Hi {{1}}, your {{2}} payment of {{3}} is due on {{4}}.
Pay now to avoid a late fee:
Pay now
UTILITY
EN
HI
BN
Welcome message
Welcome to {{1}}, {{2}}! 🙏
We\'re glad you\'re here. You can:
• Browse our catalogue
• Place an order
• Ask us anything
Just send us a me...
See catalogue
Talk to us
UTILITY
EN
HI
Lead follow-up (instant reply)
Hi {{1}}, thanks for your interest in {{2}}!
Here\'s what you asked about:
{{3}}
When\'s a good time to connect?
Call me back
Send more info
Marketing
4 templates
MARKETING
EN
HI
Abandoned cart (1 hour)
Hi {{1}} 👋 You left something in your cart!
{{2}} is waiting for you. We\'re holding it for 24 hours.
Complete your order before it sells...
Complete order
MARKETING
EN
HI
BN
Festival / seasonal offer
{{1}} sale is here! 🎉
{{2}} off on our entire collection until {{3}}.
Shop now before it ends:
Shop the sale
MARKETING
EN
HI
Feedback / NPS request
Hi {{1}}, thank you for your recent visit to {{2}} 🙏
How likely are you to recommend us to a friend?
(1 = not at all · 10 = definitely)
Rate 1–5
Rate 6–10
MARKETING
EN
HI
Re-engagement (win-back)
Hi {{1}}, it\'s been a while! We miss you at {{2}} 🙏
Here\'s {{3}} off your next order as a thank-you for being a customer.
Valid until {...
Claim offer
Not interested
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